Scottish Security & Fire Systems-COVID-19

In light of recent events concerning the global crisis we are currently all affected by in one way or another I would like to inform you of the following in relation to our business:

 

1-Wherever staff can they are working from home.

2-Our phone lines are still open as normal as is email communications.

3-We are operating an emergency based service only for the time being.

 

We are currently not responding to routine maintenance visits which will be carried out at a later date as soon as Government advice states it is safe to do so.

 

Be advised that we are still available to respond to emergency callouts for contracted customers where initially we will endeavour to assist wherever possible by telephone or by remote connection to your system.

 

Should this not be possible e.g. if you have an external sounder that you cannot silence if you agree we will still attend and silence your sounder from outside your premises with a return at a later date to repair.

 

Should we require to enter your premises we will only do so where absolutely neccessary and where we cannot repair systems by remote means.

 

We will ask that you please observe the 2 metre distance guideline from our engineers who will be taking precautions and wearing appropriate PPE to avoid where possible any spread of infections in either direction.

 

Our engineers will assess each and every call as it happens and has the right to refuse attendance and/or entry to the premises if they feel the risk is too great, so we ask that you please respect this.

 

No-one wants to be in this position but as you have probably heard a number of times now 'We are all in this together'.

 

We will review and amend this notice when official guidance dictates.

 

Be Safe

 

Harry Meldrum, M.D.

 

 

 

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